The quickest way to get help is to log a request on our support portal and pick the category that best matches your query. Choosing the right one sends your request straight to the correct team or programme coordinator — so you get a faster, more accurate answer.
Logging your request
- Open the support portal and start a New support ticket.
- Under Required Assistance, choose the option that matches your query (see the guide below).
- Add your details and describe your query as clearly as you can.
- Submit — you’ll receive a confirmation email with your ticket number.
Which category should I choose?
| If your query is about… | Choose this category |
|---|---|
| Module questions – BEd Intermediate Phase | BEd (IP) - Module Queries |
| Module questions – BEd Foundation Phase | BEd (FP) - Module Queries |
| Module questions – BEd Senior Phase & FET | BEd (SP & FET) - Module Queries |
| Module questions – PGCE | PGCE - Module Queries |
| Teaching or learning on the LMS | Online Teaching (Lecturer) / Online Learning (Student) |
| Help with academic writing | Academic Writing Support |
| Library resources & research help | Ask the Librarian |
| Admissions, accounts or a general enquiry | Administration / Admissions / Accounts |
| Setting up your TOGI student email | Student Email Account Request |
| Can’t log in, or an email / password problem | Technical - Email / Login / Password |
Not sure which one fits? Pick the closest match — our team will redirect it if needed. Choosing well simply gets you there faster.
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