What happens after I submit a support request?

Once you submit, here’s exactly what happens behind the scenes so your query reaches the right people:

1. You receive an automatic confirmation email with your ticket number.
2. Your request is automatically routed to the correct desk or programme coordinator, based on the category you chose.
3. It’s marked Pending while the team works on it.
4. You’ll get replies by email — simply reply to keep everything in one thread.
5. When it’s sorted, the ticket is resolved. If you need more help, just reply to reopen it.